Analytics

See the complete guest journey

Kvickr gives venue and event operators a clear view of how guests move through each stage of an event, making it easier to understand activity and identify where improvements can be made.

When several Kvickr services are used, activity across tickets, entry, payments and cloakroom can be viewed in one dashboard.

Follow operations as they happen

Information is available live while the event is running. Data can be viewed across entrances, cloakroom stations, employees, devices, ticket types and selected time periods.

The operator can monitor:

Ticket purchases
Guest arrivals
Entrance scanning
Processing times
Queue development
Capacity
Cloakroom drop-off
Cloakroom collection
Payments
Guest departures

Save time

Identify where time is being lost

The dashboard makes it possible to see when one part of the operation is performing differently from another.

For example, a venue can identify whether one cloakroom station is processing guests more slowly, whether a particular entrance is creating a queue or whether staffing should be moved to another area.

Kvickr is also developing automatic flagging intended to make unusual delays and operational bottlenecks easier to identify.

Understand the audience

Analytics extends beyond queues and processing times. It also gives operators a clearer understanding of guest behaviour and engagement.

This helps operators understand both how the venue performs and who its most engaged visitors are.

Venues can analyse insights such as:

Most frequent guests
Returning visitors
Highest-spending guests
Attendance patterns
Purchasing activity
Usage across Kvickr services

Compare and improve

Event data can be reviewed over time, allowing operators to compare performance between different dates and events.

Kvickr is continuing to improve comparison and planning tools, including functionality intended to support forecasts around visitor numbers, peak periods and staffing requirements.

Use what you need

Kvickr Analytics brings together insights from every connected Kvickr service.

A venue using only Tickets can still follow ticket sales and attendance. A venue using Cloakroom can monitor cloakroom activity. When the full Kvickr platform is connected, Analytics brings every stage together and gives the operator one complete view of the guest journey. Kvickr works in individual parts. Used together, it provides everything needed to run the full flow.

Tickets